RETURN POLICY
We accept returns on eligible items within 14 days of delivery.
To be eligible for a refund, returned items must be:
- Unworn, unwashed, and undamaged
- Returned with all original tags attached
- Returned in their original packaging, when applicable
Returns that do not meet these requirements may be refused and returned to the customer.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
- Items marked Final Sale
- Items purchased on sale or with a promotional discount
- International orders
STARTING A RETURN
To initiate a return, please email hello@littleoptimist.com with your order number within 14 days of delivery.
Returns sent back without first contacting us may not be accepted.
Customers are responsible for purchasing their own return shipping label and shipping the item back to us. Returned items must be postmarked within the 14-day return window.
REFUNDS
Approved returns are subject to a $10 return processing fee, which will be deducted from your refund.
Original shipping charges are non-refundable.
Once your return has been received and inspected, your refund will be issued to your original payment method, less the applicable return processing fee. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
DAMAGED OR INCORRECT ITEMS
We carefully inspect every order before shipping.
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@littleoptimist.com. Please include your order number and photos of the item so we can review the issue and determine the appropriate resolution.
Returns resulting from a damaged, defective, or incorrect item shipped by Little Optimist will not be subject to the return processing fee.
QUESTIONS?
If you have any questions about returns or refunds, please contact us at hello@littleoptimist.com.
